Insurance

For your convenience, RACV accepts an extensive list of insurance providers including:

To email us about questions regarding your insurance, click one of the links below:

• PCHP
• Cigna
• Aetna
• Southern Health
• United Health Care
• Medicare
• Medicaid
• Virginia Premier
• Anthem
• Veteran
• Auto
• Workers Comp
• Self Pay (if your last name begins with A – I)
• Self Pay (if your last name begins with J – Z)
• Commercial

Many insurance companies provide coverage for physical therapy treatment when you have a referral from your doctor. However, the degree of coverage may vary greatly depending on the terms of your individual insurance plan. Prior to your first appointment, we suggest contacting your insurance company to determine your level of coverage, as well as your deductible, co-insurance, or co-pay requirements.

For detailed information about our payment policy, please see our  Financial Agreement (62.44 kB pdf)

PAYMENT IS EXPECTED AT THE TIME SERVICE IS RENDERED. WE ACCEPT CASH, CHECK, DEBIT, MASTERCARD, AND VISA.

Professional services are rendered and charged to you, not your insurance company. We file insurance as a courtesy to our patients. Any financial arrangements must be made with the Business Manager prior to starting treatment. All co-payment and patient responsibility amounts not covered by your insurance are to be paid at the time of service. It is your responsibility to assure that an outstanding claim is paid. Our Billing Ofice will file your claim one time. If payment from your insurance company has not been received within sixty (60) days of the filing date, you will be responsible for the entire balance (unless a contractual relationship with a payer prevents balance billing).

You will receive a statement every month your account has a personal balance. Balances older than 90 days will be assessed an 18% annual percentage rate [APR] finance charge [1.50% per month].

Upon request, we will supply you with treatment information so you may resubmit a claim if necessary. You are responsible for providing your insurance company with any additional information they may need from you. It is also your responsibility to inform us of any changes in your address, phone number(s), employment and insurance benefits. In order for us to honor your insurance, you must provide us with a current insurance card, and we must be able to verify your current coverage and beneits prior to the start of treatment.